Frequently Asked Questions
Find answers to common questions about our services and process
Products
Our standard products are pre-engineered LED solutions with fixed specifications, ready to ship with shorter lead times. Custom solutions allow you to tailor every aspect — including length, color temperature, voltage, IP rating, and form factor — to match your exact project requirements.
All our standard products carry CE and RoHS certifications, ensuring compliance with European safety and environmental standards. Additional certifications such as UL, FCC, and SAA are available upon request for specific markets.
Standard products typically have a low MOQ, often starting from 1 roll (5 meters) for LED strips or 10 pieces for pixel lights. Exact MOQ varies by product type — please check individual product listings or contact us for details.
Yes, we welcome sample requests. Samples are available for most standard products with a small sample fee that can be credited toward your first bulk order. Contact our sales team to arrange samples for evaluation.
Standard products in stock usually ship within 3-5 business days. For items not in stock, production lead time is typically 7-15 business days depending on order quantity. Custom products require 2-4 weeks for production.
General FAQ
Yes. We offer a 12-month warranty and lifetime technical support. If a defect is confirmed, we will handle the issue urgently within 24 hours and arrange for a replacement to be sent as soon as possible.
CE, RoHS, UL (optional), LM-80. We provide full test reports and project-specific certification support.
Four project types:
- Stage & Theater – DMX512, flicker-free (≥25kHz PWM), tunable white 2700K–6500K.
- Outdoor Facade – IP65/IP67, DMX control, asymmetric beam (10° × 60°).
- LED Signage – Even illumination, UL recognized components, channel letter compatible.
- Festival & Holiday – Outdoor-rated, quick-install connectors, RGB color control.
Sample / small order (≤500 pcs) – 7–15 working days. Bulk order (500–5000 pcs) – 20–30 working days. Complex custom (new PCB/die cast) – 35–45 working days. Excludes shipping time. Expedited service available at +20% cost.
Yes. We ship to North America, Europe, Southeast Asia, and Middle East. Provide: Commercial invoice, packing list, bill of lading. CE / RoHS / UL documents for customs. DDP shipping option for EU and US.
Yes. Send us your plans with: Fixture locations and mounting heights. Target lux level or effect description. Existing control system (DMX, 0-10V, DALI, etc.). We return: Fixture layout proposal. Photometric calculation (IES file). DMX addressing schedule (for stage/architectural).
We provide efficiency data per fixture: Luminous efficacy: 130–150 lm/W (customizable to 180 lm/W). Power factor: ≥0.9. Driver efficiency: ≥88%. Standby power: ≤0.5W (for DMX fixtures). We also recommend occupancy sensors and time scheduling for facade/festival projects.
Yes. We can match: Color temperature (any CCT from 2200K–6500K, ±100K tolerance). Beam angle (custom optics from 10°–120°). Housing color (black, white, silver, custom RAL). Mounting footprint (send us a dimension drawing). Send us one sample fixture or detailed specification sheet for exact matching.
Sample / test order – 10–50 pcs (depending on complexity). Production order – 500 pcs for standard custom; 200 pcs for stage/festival projects.
Each fixture tested for IP65 or IP67 per IEC 60529. M12 waterproof connector standard; optional IP68 junction box. 100% immersion test before shipment for IP67 order.
Yes. DMX512 standard (up to 512 channels per universe). RDM optional (remote device management). We can pre-address fixtures based on your lighting plan.
Yes, we understand that many projects require pilot runs or limited quantities. We offer low MOQ LED lighting solutions for prototypes, small-scale installations, and test projects — without requiring large volume commitments.
Services
Yes. We offer full ODM/OEM development for pixel LED strips, including custom IC protocols (DMX512, SPI, DMX-RDM), pixel density, PCB width, IP rating, and connector types. Our engineering team works directly with your technical drawings to deliver a product that matches your exact specifications.
Yes. For every project we provide detailed lighting layout drawings, power consumption calculations, and wiring diagrams. This service is included at no extra cost and helps integrators plan installation efficiently, reducing on-site errors and rework.
Standard samples are typically ready within 5-7 business days. Custom sample development takes 10-15 business days depending on complexity. Mass production lead time is generally 15-25 business days after sample approval, with expedited options available for urgent projects.
Yes. Our products carry CE and RoHS certifications and comply with EU EMC and LVD directives. We also hold ISO 9001 and ETL certifications. Full test reports and certificates are provided with every shipment to support your project compliance documentation.
Stage & Theater
≥ 25,000 Hz (25kHz) PWM is required for flicker-free stage and broadcast lighting. Standard commercial LEDs often use 1,000 - 5,000 Hz, which causes visible banding on camera and slow-motion playback. Our stage fixtures operate at 25kHz - 50kHz PWM, ensuring no flicker even at 240 fps high-speed recording. For TV studios and live streaming, we recommend 30kHz minimum.
Use tunable white from 2700K to 6500K for maximum flexibility. Fixed-temperature guidelines:
• 2700K - 3200K: Warm scenes, intimate theater, traditional stage wash
• 3200K - 4500K: General stage lighting, most dramatic productions
• 5600K - 6500K: Daylight matching, TV studios, film sets, outdoor scene simulation
We provide tunable-white fixtures that switch seamlessly between any CCT within range, with CRI ≥90 (R9 ≥50). For multi-scene productions, specify dual-color or RGBW fixtures.
• 2700K - 3200K: Warm scenes, intimate theater, traditional stage wash
• 3200K - 4500K: General stage lighting, most dramatic productions
• 5600K - 6500K: Daylight matching, TV studios, film sets, outdoor scene simulation
We provide tunable-white fixtures that switch seamlessly between any CCT within range, with CRI ≥90 (R9 ≥50). For multi-scene productions, specify dual-color or RGBW fixtures.
DMX512 (USITT) with RDM optional is the industry standard. Minimum requirements:
• DMX512 support: 1 - 512 channels per universe
• 5-pin XLR connector (3-pin optional for smaller rigs)
• Dimmer curves: Linear, square, or S-curve selectable
• 16-bit dimming resolution for smooth fades (8-bit minimum)
• RDM (Remote Device Management) for remote addressing and status monitoring
• ArtNet / sACN for network-based control
• Pre-addressing fixtures based on your lighting plot
• DMX512 support: 1 - 512 channels per universe
• 5-pin XLR connector (3-pin optional for smaller rigs)
• Dimmer curves: Linear, square, or S-curve selectable
• 16-bit dimming resolution for smooth fades (8-bit minimum)
• RDM (Remote Device Management) for remote addressing and status monitoring
• ArtNet / sACN for network-based control
• Pre-addressing fixtures based on your lighting plot
Spot fixtures: 10° - 30°; Wash fixtures: 40° - 60°. Detailed options:
We also provide zoom versions (15° - 30° / 25° - 50°) and custom beam shaping with secondary optics.
| Fixture Type | Beam Angles | Typical Use |
|---|---|---|
| Spot (sharp edge) | 10°, 14°, 19°, 26°, 36°, 50° | Follow spot, highlight actor, gobo projection |
| Spot (soft edge) | 15°-30° adjustable | Key light, area lighting |
| Wash (even field) | 40°, 50°, 60° | Background wash, color flooding |
| Ellipsoidal | 19°, 26°, 36°, 50° (interchangeable barrels) | Theater, church, auditorium |
We also provide zoom versions (15° - 30° / 25° - 50°) and custom beam shaping with secondary optics.
Combine passive heatsink + temperature-controlled active cooling. Our specifications:
• Maximum housing temperature: ≤50° C at 30° C ambient (122° F at 86° F)
• Overheat protection: Automatic dimming at 80° C, shutdown at 90° C
• Fan control: Temperature-triggered, speed variable (inaudible below 45° C)
• Heat sink design: Extruded aluminum with direct LED contact
For silent environments (theater, broadcast studios), we offer passive-only cooling with derated power (e.g., 150W instead of 200W).
• Maximum housing temperature: ≤50° C at 30° C ambient (122° F at 86° F)
• Overheat protection: Automatic dimming at 80° C, shutdown at 90° C
• Fan control: Temperature-triggered, speed variable (inaudible below 45° C)
• Heat sink design: Extruded aluminum with direct LED contact
For silent environments (theater, broadcast studios), we offer passive-only cooling with derated power (e.g., 150W instead of 200W).
Sample/test order: 10 - 50 pieces; Production order: 200 - 500 pieces. Breakdown by complexity:
Expedited service available at +20% cost. We also accept mixed-model orders (different colors/beam angles combined) to reach MOQ.
| Customization Level | Sample MOQ | Production MOQ | Lead Time |
|---|---|---|---|
| Standard housing + custom color temp | 10 pcs | 200 pcs | 15-20 days |
| Custom PCB layout | 30 pcs | 300 pcs | 25-30 days |
| New die-cast housing / tooling | 50 pcs | 500 pcs | 35-45 days |
Expedited service available at +20% cost. We also accept mixed-model orders (different colors/beam angles combined) to reach MOQ.
Outdoor Facade & Permanent
IP65 is minimum for wall-mounted facade fixtures; IP67 required for ground installation or direct water contact. For pillar washing & fountain-adjacent installation, specify IP67 with sealed cable entry. All our outdoor fixtures undergo 100% immersion testing before shipment.
Asymmetric beam of 10° × 60° or 15° × 45° is industry standard for facade washing. These rectangular beams spread light horizontally while limiting upward light pollution. For tall buildings (≥10 stories), use 5° × 30° narrow asymmetric. For short walls (≤2 stories), 30° × 60° symmetric works.
DMX512 (IP65-rated connector) with RDM optional for remote addressing. Fixtures can be individually addressed per pixel or per zone. We provide pre-addressing service based on your architectural drawings. For simple on/off or dusk-to-dawn, use 0-10V dimming or photocell sensor.
IP65/IP67 rated housing + M12 waterproof connector + silicone gasket sealing. Additional measures:
- Driver: Encapsulated or potted (IP67)
- Cable entry: Pre-wired with 500mm pigtail or IP68 junction box
- Test: 100% immersion test for IP67 orders, random sample water spray for IP65
L70 ≥50,000 hours at 25°C ambient, ≥35,000 hours at 40°C ambient. Based on LM-80 report. Higher ambient temperature reduces lifespan. For Middle East or tropical outdoor use, specify high-temperature grade (105°C capacitor, active cooling optional).
- Sample/test: 10 - 30 pcs; Production: 200 - 500 pcs per specification.
- Standard housing + custom CCT: 100 pcs MOQ
- Custom color temperature (e.g., 3000K ± 100K): 200 pcs
- Custom optics / beam angle: 300 pcs
- New die-cast tooling: 1000 pcs (one-time tooling fee applies)
Outdoor permanent LED lighting refers to professionally installed, weather-rated LED systems designed to remain in place year-round on building exteriors, facades, rooflines, and landscapes. Unlike seasonal string lights that are installed and removed annually, permanent systems use IP-rated fixtures, UV-resistant cables, and sealed connectors to withstand continuous exposure to rain, snow, UV radiation, and temperature cycling.
Typical configurations include:
• Permanent roofline lighting – low-profile aluminum channels or tracks with addressable LED strips
• Facade wash systems – linear fixtures with asymmetric optics for even wall illumination
• Landscape accents – IP68-rated in-ground or surface-mounted fixtures
• Architectural outlines – pixel-mapped or single-color strips for building contours
The key distinction is permanence: the system is designed, installed, and rated for continuous outdoor operation — not temporary seasonal use.
Typical configurations include:
• Permanent roofline lighting – low-profile aluminum channels or tracks with addressable LED strips
• Facade wash systems – linear fixtures with asymmetric optics for even wall illumination
• Landscape accents – IP68-rated in-ground or surface-mounted fixtures
• Architectural outlines – pixel-mapped or single-color strips for building contours
The key distinction is permanence: the system is designed, installed, and rated for continuous outdoor operation — not temporary seasonal use.
The minimum IP rating for permanent outdoor LED lighting is IP65 for covered or protected locations. However, most professional installations specify IP67 or IP68 for exposed positions.
Important: IP rating applies to the complete fixture assembly — not just the LED strip. Cable entry points, connectors, and end caps must also be rated to the same level. A single IP65 connector on an IP68 strip compromises the entire system.
| Installation Location | Minimum IP Rating | Recommended |
|---|---|---|
| Under eaves or covered | IP65 | IP65 |
| Exposed vertical surface | IP65–IP67 | IP67 |
| Ground-level or recessed | IP67 | IP68 |
| Submerged (fountains, pools) | IP68 | IP68 |
Important: IP rating applies to the complete fixture assembly — not just the LED strip. Cable entry points, connectors, and end caps must also be rated to the same level. A single IP65 connector on an IP68 strip compromises the entire system.
Both IP67 and IP68 are dust-tight (first digit 6), but they differ in water protection (second digit):
Critical distinction: IP68 is not a fixed standard — the manufacturer defines the depth and duration (e.g., "IP68 at 3 meters for 24 hours"). Always verify the specific submersion rating before specifying.
Selection rule:
• IP65 → Covered outdoor, under eaves, protected positions
• IP67 → Exposed outdoor, ground-level, temporary water contact
• IP68 → Continuous submersion, fountains, pools, water features
| Rating | Water Protection | Typical Test Conditions | Best For |
|---|---|---|---|
| IP67 | Temporary immersion | 1 meter for 30 minutes | Ground-level, drainage areas, flood-prone |
| IP68 | Continuous immersion | Depth and duration specified by manufacturer | Fountains, pools, submerged fixtures |
Critical distinction: IP68 is not a fixed standard — the manufacturer defines the depth and duration (e.g., "IP68 at 3 meters for 24 hours"). Always verify the specific submersion rating before specifying.
Selection rule:
• IP65 → Covered outdoor, under eaves, protected positions
• IP67 → Exposed outdoor, ground-level, temporary water contact
• IP68 → Continuous submersion, fountains, pools, water features
A professionally specified permanent outdoor LED system typically has a lifespan of 50,000 to 100,000 hours for the LED light source — but the actual system lifespan depends on three factors:
Practical guidance:
• LED strips: 50,000+ hours (L70) with quality chips and proper thermal management
• Drivers: 3–5 years for standard, 5–10 years for premium (check warranty)
• Connectors and seals: 3–7 years depending on UV exposure and installation quality
For long-term reliability, specify LM-80 data for the LED and IP68-rated connectors for all joints.
| Factor | What It Means | Typical Failure Mode |
|---|---|---|
| LED lumen maintenance (L70) | Time to 70% initial brightness | Slow, predictable degradation |
| Driver/controller lifespan | Electrolytic capacitors degrade over time | Abrupt failure (2–5 years in poor-quality drivers) |
| Environmental sealing | Gaskets and potting degrade with UV/thermal cycling | Water ingress → short circuit |
Practical guidance:
• LED strips: 50,000+ hours (L70) with quality chips and proper thermal management
• Drivers: 3–5 years for standard, 5–10 years for premium (check warranty)
• Connectors and seals: 3–7 years depending on UV exposure and installation quality
For long-term reliability, specify LM-80 data for the LED and IP68-rated connectors for all joints.
Yes. Permanent outdoor LED systems can be controlled by DMX512, DALI, 0-10V, or wireless protocols (Zigbee, Bluetooth Mesh, Wi-Fi). The choice depends on project scale and integration requirements.
Outdoor-specific considerations:
• DMX cable must be IP-rated if exposed
• Controllers and drivers must be housed in IP65+ enclosures
• Signal amplifiers are required for runs exceeding 300 meters
• RDM (Remote Device Management) is valuable for monitoring fixtures in hard-to-reach locations
| Control Protocol | Best For | Key Consideration |
|---|---|---|
| DMX512 | Stage, architectural facades, dynamic effects | 512 channels per universe; requires DMX-rated cable |
| DALI | Commercial buildings, energy management | Individual addressing; two-way feedback |
| 0-10V | Simple dimming, cost-sensitive projects | No addressing; all fixtures dim together |
| Wireless | Retrofit, hard-to-wire locations | Signal reliability in outdoor environments |
Outdoor-specific considerations:
• DMX cable must be IP-rated if exposed
• Controllers and drivers must be housed in IP65+ enclosures
• Signal amplifiers are required for runs exceeding 300 meters
• RDM (Remote Device Management) is valuable for monitoring fixtures in hard-to-reach locations
LED Signage
Use 3014 or 2835 SMD LEDs with spacing ≤80mm for letters ≥150mm depth. For shallower letters (≤100mm), spacing ≤50mm. Recommended layout:
- Letter height 150~300mm: LEDs on 80mm centers, 15mm from face
- Letter height 300~600mm: Two rows of LEDs, 100mm spacing
- Reflective back coating: Increases uniformity by 30~40%
6500K (cool white) for maximum brightness and contrast; 3000K for warm/boutique branding.
| Application | Recommended CCT | CRI Requirement |
|---|---|---|
| Retail storefront | 5000K~6500K | CRI≥80 |
| Luxury/boutique | 2700K~3000K | CRI≥90 |
| Food/beverage | 3000K~4000K | CRI≥90 |
| Gas station | 6500K~7000K | CRI≥70 |
Maintain consistent LED-to-diffuser distance of ≥20mm and spacing ≤80mm. Additional methods:
- Use milky white diffuser (3~5mm thickness) or frosted acrylic
- Add light guide plate for extremely shallow signs (<50mm depth)
- Simulation service: We provide LightTools or TracePro simulation before production
UL 2108 (low voltage lighting systems) or UL 48 (electric signs). Standard requirements:
- LED modules: UL 2108 recognized (file number available)
- Driver: UL 60950-1 or UL 8750 certified
- Wiring: UL 2464 or UL 2468
We provide UL file number on each fixture and UL sticker for field inspection.
IP65 rating minimum for outdoor channel letters; IP20 for indoor. Specific measures:
- Conformal coating on PCB (prevents moisture corrosion)
- Sealed end caps for aluminum channel
- Weatherproof connector: IP65 M12 or IP68 junction box
- Operating temperature: -30°C to +50°C standard; -40°C extended available
Sample order: 50~100 modules; Production: 500~2000 modules per specification.
| Customization Type | Sample MOQ | Production MOQ |
|---|---|---|
| Standard module (off-the-shelf) | 50 pcs | 500 pcs |
| Custom CCT only | 100 pcs | 1000 pcs |
| Custom PCB shape/size | 200 pcs | 2000 pcs |
| Custom voltage (5V/12V/24V) | 100 pcs | 1000 pcs |
Festival Lighting
IP65 minimum for ground-installed or hanging festival lights; IP44 for temporary indoor/covered use. For rain-prone events or multi-day outdoor displays, specify IP67 for connectors and IP65 for LED modules. All our festival lighting includes sealed gel-filled connectors.
DMX512 or SPI (serial peripheral interface) for pixel-level control. Options:
- Simple chasing/static color: Pre-programmed controller (24-key remote)
- Complex animation (per-pixel mapping): DMX512 + software (Madrix, Jinx, Resolume)
- Wireless control: 2.4GHz RF remote (50m range) or WiFi app (mobile device)
We provide pre-programmed controller programming based on your display layout.
M12 IP68 screw-type connector or XT60 waterproof series. Avoid cheap plug-and-play connectors (prone to corrosion after 7~14 days outdoor). For large commercial displays (e.g., shopping mall), we recommend pre-wired trunk cables with T-connectors every 0.5m or 1m.
Low voltage (24V DC or 36V DC) + IP65 rated + overcurrent protection. Our standard:
- Operating voltage: 24V DC (safe for wet conditions)
- Driver: Output short-circuit, overvoltage, overcurrent protection
- Cable: UV-resistant PVC or rubber (minimum 2×1.0mm²)
- Grounding: All metal junction boxes grounded per local code
Standard custom: 20~25 days; Express service: 10~12 days (+30% cost). Breakdown:
| Order Size | Standard Lead Time | Express (+30%) |
|---|---|---|
| 500~1000 pcs | 15~20 days | 8~10 days |
| 1000~5000 pcs | 20~25 days | 10~12 days |
| 5000~20000 pcs | 30~35 days | 15~18 days |
Includes programming time for controllers. Excludes shipping.
Sample: 10~20 meters or 50~100 pixels; Production: 500~2000 pixels per specification.
| Product Type | Sample MOQ | Production MOQ |
|---|---|---|
| LED string lights (non-addressable) | 50 meters | 500 meters |
| Pixel LED strips (addressable) | 10 meters | 200 meters |
| Custom-shaped modules (star/snowflake) | 50 pcs | 1000 pcs |
| Controller (pre-programmed) | 1 unit | 10 units |